Managed IT Services is the practice of right sourcing your IT Services, on a regular and proactive basis, the technology functions and processes within your business. Managed Services are designed to improve a business’s operations, increase compliance, and reduce expenses. It has replaced and become the superior alternative to waiting for technology to fail.
With Managed IT Services, your provider delivers agreed upon technology products and or services. They are contractually bound by a Service Level Agreement (SLA) to deliver those services. The SLA states the performance and quality metrics you can expect and should demand.
A Managed Service Provider is an information technology (IT) services supplier. They manage and monitor your technology to ensure reliability, security, and that everything is operating as expected.
When you use, your provider typically charges an upfront transition or setup fee. Then depending on their business model, you would pay an ongoing flat or near-fixed monthly fee. With this payment model, you receive predetermined services at a price that you can predictably budget for.
Businesses sometimes employ an in-house computer technician. Their daily duties generally cover technical problems as they occur. With an outsourced Managed IT Services firm, you will have access to technology services and professionals that aggressively monitor and maintain your system for reliability, efficiency, and security.
Often, day-to-day computer issues don’t get immediately noticed. Over time this can lead to more significant system issues and potential data loss. Managed IT providers run monitoring, management, and reporting tools that identify these flaws. They will report their findings when a potential problem gets discovered. As a result, they fix the problem before it causes frustration and downtime for your employees and worse yet your clients.
Most workstation issues can be solved remotely, eliminating the expense of a technician doing an onsite visit and assessment. It also grants faster response times since the technician doesn’t need to drive to your business (you know what the traffic situation is like here in the San Francisco Bay Area ). And utilizing remote access eliminates the onsite service costs that would have been passed on to you.
When your technology fails, (and it will) the first step is to call or email the vendor. Most technology owners are seeking free or warranty/vendor support. However, what genuinely happens is long, on-hold phone calls; you get shuffled back and forth in a call center and you never really get anything resolved. Managed IT consultants will handle your hardware and software support, and they will work with IT vendors so you won’t have to. As a result, you aren’t wasting your most valuable resource: Time.
Undetected IT issues become expensive, more serious incidents and have the biggest impact at critical times. This is what happens when a system isn’t monitored and managed correctly, a project wasn’t implemented, or your technology hasn’t kept pace with your competitors. When technology issues, computer and or network outages reoccur and don’t get resolved, your business suffers; both with productivity and ultimately monetarily.
Traditional IT has one big disadvantage; the hidden charges you face when mission-critical technology fails and needs to get fixed immediately. During any downtime, employees still get paid, which includes paying the in-house technical support personnel who couldn’t detect or resolve the problem in the first place. Managed IT is structured as a flat-rate payment model where you pay to proactively prevent downtime and control the associated hidden fees.
When your IT infrastructure works, it can significantly increase the productivity of your users and lower overall costs. But what about the specific goals for your company? Your IT provider serves the role of a consultant regarding how technology paired with your goals can drive your business forward. From new solutions to improved internal processes\practices, your goals can be reached through the professional management of your technology.
Managed IT naturally leads to lower costs and higher productivity. Network, hardware and software integrity are continuously monitored and properly maintained, which eliminates surprise costs and faster-than-normal depreciation. Early detection prevents emergencies, which results in fewer issues. The bottom line… Using Managed IT Services reduces IT costs while escalating your company’s productivity, and will give you a competitive edge.
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