Where to Start offers three essential ways to get your problem resolved quickly and effectively: self-help through our online FAQs and documentation, email submission to Support@wtsci.com or WTS-Billing@wtsci.com (for billing questions) and our Technical Support phone line at 1-844-727-6448, option 1.
Technical Support Hours and Emergency Support
Our fully-trained Technical Support Team is available to assist you Monday through Friday from 8am-5pm PST. Emergency requests should be submitted via email 24 hours a day, 7 days per week to Support@WTSci.com.
We provide extensive self-help resources in our Client Portal, with everything from videos, knowledge base articles, and product documentation–all categorized for your convenience.
If you’re unable to solve your problem using our easy-to-use FAQs and online help, an email is the fastest way to ensure that your problem is handled. Sending requests via email allows you to fully document any challenges you are encountering. Please include the following information in your email to Support@wtsci.com:
Billing Questions / Non-Technical Support
Our friendly Customer Service Team can assist you with a range of topics, including:
Contact our Customer Service Team via email to WTS-Billing@wtsci.com or call 1-844-727-6448 Monday through Friday from 8am-5pm PST.