Are You Asking The Right Questions When It Comes To IT Services?

Evaluating IT Services Companies: Questions & Answers

Selecting a company to maintain your technology is one of the most important decisions you can make. But how can you find the right one for you? By asking the right questions.

There are plenty of options when it comes to finding a Managed IT Services provider for your business – how can you tell which is the right choice for you and your business?

It’s not wise to just pick any IT services off the Internet (aka “the schmuck”) because they’re the closest one to you. Do your research to find out if they are the right match for you and your business.

The problem comes with the fact that there are so many Managed IT Service providers these days (with a varying degree of skills) and so it can be difficult to find the one that works best for your purposes. To help, make sure you’re asking the right questions when meeting with potential Managed IT Service providers.

What Are Your Standards of Quality?

Make sure you find out about their qualifications and certifications. The right IT company should be able to provide you with information regarding the certifications held by their staff and relay how these will meet your needs. Similarly, check which Partner Certifications and Technical Specialties do they hold. Ask, for example, if they are certified on Apple devices or Microsoft solutions if that’s what you use (or are planning to use).

Furthermore, do they require continuous training of their techs? This is the only way to ensure technicians have the most recent certifications and their skills are up to date.

You should also know how long they have been providing technology services. They should have a minimum of three years of experience in the service, support, and solutions you require. Likewise, it’s good to know how big of a business they are – if they are a small company, you’re more likely to be high on their priority list. However, larger IT companies typically offer a broad knowledge base and capabilities. Plus, their available resources may be more expansive. You must weigh the benefits of each and decide which is best.

What’s Included In The Contract?

Too many business owners get locked into long-term contracts that they can’t afford. Make sure you understand exactly what your contract includes.

Do they offer 24/7 service with a live person on the other end of your call, chat or just email? Is their help desk staff qualified to address your issues immediately? If they can’t resolve your problems over the phone or online, how long will it take for a tech to get to your location?

A certified, professional IT company will put what they offer in writing. They should offer managed services with service-level guarantees. What is their “on-time” guarantee? Their SLA should include this as well as information about how you’ll be compensated if they continually show up late, or if they don’t meet the standards detailed in the SLA.

In addition to what they do provide, find out what they don’t. Do they provide fixed-fee services? Are there extra costs, and if so, what are they? You deserve an Managed IT partner who will work diligently to give you and your employees a cost-effective IT infrastructure that is secure, reliable, and supports productivity.

Will You Prevent Problems? Or Just React To Them?

The whole point of Managed IT Services is that you have someone else to handle network and computer problems. As with all service providers, some are just better at their jobs than others. Make sure your IT services provider of choice believes in staying proactive. You need a company that will stay on top of all the latest threats so that you don’t have to worry about them. It’s important for your Managed IT services provider to make sure your computers are ready for whatever may come.

Often, you can find out about things like this by reading online reviews of the company. Have they had any complaints filed against them? How long have they been in business? Find someone that has a great reputation and has been in business for years. You will also want to work with providers who will stand behind their services and won’t stop until you’re satisfied.

Are Your Services Scalable?

Hopefully, your staff is growing. What will happen if you need to add five new computers? IT services should grow as you do. You don’t need to understand all the intricacies of cost optimization, cloud services, and scalability, but you should know what it will cost in terms of money, time and resources when your company begins to grow.

Like this article? Check out How to Use the Windows 10 Anniversary Update to Get Access From Anywhere, or What Is Small Business Saturday? (November 24th, 2018) to learn more.