Transitioning to outsourced IT support for your dental practice can be a big change – but a worthwhile one, especially considering the following 6 key reasons below.
Making any big change in your practice can be a difficult step; but before you decide to stick with what you have, answer this one question – what would you do if your in-house tech was out sick or on vacation, and you couldn’t get access to your data? What if your current IT company, located across a few stateliness, couldn’t provide the in-person support you need?
The problem is that while you wait for a solution…
That’s why it can be so valuable to have local outsourced IT support for dental practices on standby, ready to augment your in-house IT staff whenever necessary. What’s more, there are other ways that either an internal IT staff or remote IT company would cost you:
An in-house network administrator can cost a lot to have on staff. To be effective, IT service and support requires up-to-date skills and expertise. A worthwhile network administrator will be expensive to hire.
One-Size Fits All Solutions
When you work with a large remote IT support provider, the fact is that you just won’t get personalized service. The client networks they’re dealing with require them to use solutions and technologies that work for most, but not necessarily all their end-users. What happens if you’re in the margin – are you really getting a good return on your investment for their services?
While your practice may be profitable, management probably doesn’t want to devote their time to overseeing IT. Do you even know if your IT staff are doing their jobs adequately? And if you have a remote IT company, can the same be said of that team?
When you need a hand with your IT right away, how much is a remote IT support company really worth to you? Say the problem you’ve encountered calls for expert in-person assistance – your IT support company that’s located in another state won’t be able to help, will they?
With a local IT support company on your side, you can count on them to be available and nearby when the need arises.
Bottom line? Your IT support provider should be doing everything they can to help you see more patients. From the way you answer the phone to the way you communicate with patients, it should all be happening with maximum efficiency. You shouldn’t have to take time out of your day to install patches; your staff should have training on office applications – it’s the little things that help improve efficiency.
Reduced IT Costs
Reducing IT costs is one of the most appealing reasons practices use MSP services. Practices that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of their practice. Plus, it saves on hiring (and firing) in-house staff, and paying benefits such as sick leave, health insurance, and Social Security. In addition, your local MSP will be available 24/7, where in-house staff may take time off due to personal issues or illness.
Security is one of the most important aspects of technology. While technology evolves and data expands, the number of ways your IT network can be compromised increases. For example, cloud services are widely used today. But to ensure the security of an offsite server, it must be continuously monitored and assessed. Your MSP can offer security services advise you on the credentials of vendors, and conduct ongoing risk assessments to identify network vulnerabilities.
Access To Modern Technologies
Many practices find it difficult to keep up with the latest advances in technology. Outsourcing your managed services provides easy access to the latest technology so you can be more competitive in this technology-driven world. In addition, with an MSP, these solutions are less expensive than you if you purchased them yourself. Most MSPs have partnerships with vendors and can provide new technologies at a reduced cost.
Many practices require secure technology so they can meet compliance and regulatory standards. Your MSP will know how to mitigate data risks and breaches, secure your confidential data, and use cost-effective technologies to do this so you comply with regulations. Security risks and compliance issues can cost you dearly in legal liabilities, regulatory penalties, and your good reputation.