At Where To Start, it is our mission to help your business navigate the ever evolving Technology landscape so that you may not only thrive, but succeed. We know that we can best help our clients solve their most critical business issues and plan for tomorrow by endearing to our philosophy of Reliability through Accountability and the application of simple Security measures coupled with proactive Management of systems, people and processes.
We Ensure Your Business Receives Only The Best Care with our Guarantee
When our clients have IT-related questions or to get support on a computer problem, we ensure that one of our expert technicians either answers immediately or returns their call within the mutually agreed upon Service Level Agreement we have between the two companies.
Most IT support companies respond the same way to a problem – push products/services to replace the old projects and services. Our team will listen to you first, ask questions to make sure we know exactly what the issue is and what your desired results/goals are, together, we’ll come up with the best solution for your business.
It is part our mission to worry about your technology, not yours. We understand you want straightforward answers in plain English that help your business and make sure you don’t run into issues in the future.
No matter the service we’re providing for your business, we always work with fixed fees or “not to exceed” pricing, you know exactly what you’ll need to pay for our work every time. We do not like to surprise you with hidden or added charges that can break your budget. That is why you approve all of our fees and purchases to avoid surprises.
No matter what solutions we’re offering you for your technology, our goal is to ensure your satisfaction. If you’re ever unhappy with any service we’ve provided, we will return to the problem and correct or repeat our service at no additional charge.
We understand “Time is Money” and this is why we deliver our services by focusing on RASM – Reliability, Accountability, Security and Management.